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- Your client should first contact you, as being the vendor. Please check the return claim.
- If the return is justified, send the invoice number to our support team via support@affilicon.net.
- We will immediately arrange a refund for your customer.
If your customer contacts our support initially, we will forward the refund request to you as the vendor. Please respond to the forwarded e-mail within 48 hours. If this period expires, we will arrange the refund for your customer in order to prevent chargebacks done by your customers.
At the same time we will arrange the refund of the AffiliCon fees for this purchase. You as vendor and your customer will receive an email notification about the completed refund procedure. Additionally, you will find this refund in your account under the “Reports” tab. Please note that in some cases it might take longer until the refund shows up in your customer's bank account, depending of their initial payment method.
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