We take care of returns, cancellations, and revocations for you.
If one of your customers would like to return a product, please do the following:
1. Your client will first contact you as a vendor. Please check the return claim.
2. If the return is justified, please contact our support via support@affilicon.net.
3. We will immediately arrange a refund for your customer.
At the same time we will arrange your refund of the total affilicon fees.
Therefore, in case of standard returns there will be no return fee for you or your clients.
Furthermore, we can also handle partial returns and grant your clients a partial refund of the total amount.
Only in the case of returns that are not classified as standard (like charge-backs on credit cards as well as return debits with ELV and PayPal) we will need to invoice you as vendor 10,66 €.
If an affiliate participates in the commission of the sale, in the case of a not standardised return, the affiliate bears a share of the fee in the amount of the percentage commission due to the affiliate.
It is caused by a charge-back fee which the payment providers charge to cover the extra effort.
Attention: The charge-back fee will only be applied in the case of non-standard returns.
As long as returns, cancellations, and revocations can be handled in a standard way, we will make the return for you and your customers free of charge.
Please feel free to contact us with any questions you may have.
Just write us a message using our help center via “Write an e-mail”.
We are looking forward to hearing from you!