Returns, Cancellations and Revocations

We take care of returns, cancellations, and revocations for you.

If one of your customers would like to return a product, please proceed as following:

1. Your client should first contact you, as being the vendor. Please check the return claim.
2. If the return is justified, send the invoice number to our support team via support@affilicon.net.
3. We will immediately arrange a refund for your customer.

If your customer contacts our support initially, we will forward the refund request to you as the vendor. Please respond to the forwarded e-mail within 48 hours. If this period expires, we will arrange the refund for your customer in order to prevent chargebacks done by your customers.

At the same time we will arrange the refund of the AffiliCon fees for this purchase. You as vendor and your customer will receive an email notification about the completed refund procedure. Additionally, you will find this refund in your account under the “Reports” tab. Please note that in some cases it might take longer until the refund shows up in your customer's bank account, depending of their initial payment method.

Please note that we can also handle partial returns and grant your customers a partial refund of the total amount (e.g. 50% of the total price).

We arrange the refunds for returns, cancellations, and revocations between you and your customers free of charge, as long as those requests comply in a standard way.

It is an administrative fee coming from payment providers, that covers the additional workload to void the initial transaction and deposit back the amount in the customer’s account, that we have to invoice you.

If an affiliate participates in the sale commission in the case of a not standardised return, the affiliate bears a share of the fee based on the amount of the percentage commission due to the affiliate.